Cookies are small data text files that are sent from a server computer during a browsing session. Cookies are typically stored on the computer’s hard drive and mobile devices and are used by websites to simulate a continuous connection to that site.
These files are generally used to improve the user experience, but may contain personal information about the user or their behaviour on the website.
Our website uses cookies which you can disable using your browser options. In order to make our site more responsive to your needs, we use cookies to track and manage information relative to your specific interests. In this way we can tailor our site to your needs, deliver a better and more personalised service and track the pages on our site that you visit.
The use of cookies automatically identifies your browser to our computers whenever you interact with our site. You should note that if you do disable cookies, you may not be able to access all the services on this site.
Pass Point Training Ltd values the personal information you provide to us and we wouldn’t want to use it in a way that you wouldn’t expect. This Privacy Statement explains how we protect your privacy and how you can control how we use your personal information. If you want to change the way in which we use your data or if you have a question about how your personal information is used, please contact us using the methods below:
Information Provided To Us
When you provide your information to us directly via our website, over the phone or face to face, we only ask you to supply information that we need in order to provide the service you have requested. We will normally ask you to provide us with:
However, if you do business with us we may also ask for further information about you or your company including financial details, copies of previous training certificates, email addresses etc. You may also provide your information to us via another website, for example, Facebook or Instagram when you enquire to become one of our customers.
Information provided as an Approved Training Organisation
The information you provide to Pass Point Training Ltd as an Approved Training Organisation will be used for administering Training Courses.
Your data will be held securely and treated confidentially and will not be disclosed to external parties other than as required for the purposes described above. This may include sharing your information with the Awarding Organisation to request approved certificates as well as with employers or training providers.
Our Course Enrolment Forms request that this information can be used.
Information provided to us by other companies
Occasionally we may contact you using personal data provided to us by other companies. We take careful steps to ensure that they have permission from you to allow us to do this. If you feel this is incorrect, please let us know.
We supply data processing services to our clients who provide us with personal data of their customers or employees. Any personal data provided to us in this manner has been collected under our clients’ privacy notices and we encourage you to read these to understand how they handle your personal data.
Information provided to us via cookies
Our website uses cookies which you can disable using your browser options. Cookies are small data text files that are sent from a server computer during a browsing session. Cookies are typically stored on your computer’s hard drive and are used by websites to simulate a continuous connection to that site. In order to make our site more responsive to your needs, we use cookies to track and manage information relative to your specific interests. In this way we can tailor our site to your needs, deliver a better and more personalised service and track the pages on our site that you visit.
The use of cookies automatically identifies your browser to our computers whenever you interact with our site. You should note that if you do disable cookies, you may not be able to access all the services on this site.
How we use your data
We use your personal information in a number of ways to:
For the avoidance of doubt, we do not store credit card details and only share payment details with our payment gateway provider for the purpose of taking payments.
Who we share your data with
We do not share or sell your data to any other company without your prior consent other than those processors we use for our business operations who process your data under our control, these are:
In all cases, the servers where your personal data is stored and processed are located in the European Economic Area.
Under some circumstances, we may be required to disclose or share your information without your consent, for example, if we are required to by the police, the courts or for other legal reasons.
How we keep your personal information safe
We take our obligations to keep your personal data safe and secure very seriously.
Within Pass Point Training Ltd, access to your personal information is strictly controlled on a ‘need to know’ basis. Staff members are only allowed access to your personal data if necessary to provide the requested service. All staff receive training on data protection and where necessary there are technical controls in place to restrict access.
How long we keep your personal information
We keep your personal information in line with our Data Protection Policy. For data provided to us by our clients, we are governed by their data retention rules as specified in their privacy notices.
In certain circumstances, we have a statutory obligation to keep your personal information for a set period of time, for example, financial information for financial auditing purposes.
How to keep your personal information up-to-date
It’s important for both you and us that your personal information is correct. If you believe this not to be the case, then please contact us direct and we will contact you to verify your identity.
How can you find out about the information we hold about you?
You have the right to request a copy of the information that we hold about you.
If you would like a copy of some, or all, of your personal information, please write to us using the contact details in this policy. We will get in contact to verify your identity and within 30 days we will:
Our legal basis for processing your personal information
Much of our processing will be under the basis of “contractual obligation” in other words we need and use your personal information for providing the services you have asked us to provide.
However, when we are communicating with you regarding products and services we feel you may be interested in, our basis for processing is our legitimate interest as we are communicating with you in the context of your corporate activity and identity and not in relation to your private life.
Asking us to suppress or remove your personal information
You do have the option to opt out of any communications with us by using the unsubscribe button within the email or by contact us direct.
Should you further wish for us to remove your information entirely (and assuming we have no other obligation to keep it) then please let us know and we will do this – but we would encourage you to let us use it for suppression purposes only.
What to do if you have a complaint
If you have a complaint, please contact us and your complaint will be dealt with as per our Complaints Policy. If you are still not satisfied with the way your complaint was handled, you can refer your complaint to UK Information Commissioner’s Office: https://ico.org.uk/concerns/
Links to other websites
We link our website directly to other sites. This privacy notice does not cover the links within our website linking to other websites, we encourage you to read the privacy statements on the other websites you visit.
Sale of Business
Should Pass Point Training Ltd be sold or integrated with another business, your details may be disclosed to our advisers and any prospective purchasers’ advisers and will be passed on to the new owners of the business. We will notify you should this occur, and you will have the opportunity to request suppression or deletion at that time.
Changes to this Privacy Policy
We keep our privacy policy under regular review and the newest version will always be available here.